FAQ

  • Order Processing

    PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY AND PAYMENT VERIFICATION. ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE MODIFIED OR CANCELLED. PLEASE CONFIRM THAT ALL ORDER DETAILS ARE CORRECT BEFORE COMPLETING THE CHECKOUT PROCESS.

    FIFTH&CAIRO DOES NOT SHIP ON WEEKENDS OR MAJOR HOLIDAYS.

    YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PLACED. IF YOU DO NOT SEE THE ORDER CONFIRMATION WITHIN A FEW MINUTES OF ORDERING, PLEASE CHECK YOUR SPAM EMAIL FOLDER.

    ONCE YOUR ORDER HAS BEEN PROCESSED BY OUR FULFILLMENT TEAM, YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ENCLOSED.

    ORDERS MAY EXPERIENCE SHIPPING DELAYS DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS.

    FIFTH&CAIRO IS UNABLE TO SHIP TO P.O. BOX, APO, OR FPO ADDRESSES. ALL ORDERS WITH A P.O. BOX, APO, OR FPO ADDRESS WILL BE CANCELLED..

  • Customer Service Hours

    MONDAY – FRIDAY

    10AM – 6PM EST

    PLEASE NOTE THAT FIFTH&CAIRO OBSERVES THE FOLLOWING HOLIDAYS:

    · NEW YEAR’S DAY

    · PRESIDENTS’ DAY

    · MEMORIAL DAY

    · JUNETEENTH

    · INDEPENDENCE DAY

    · LABOR DAY

    · INDIGENOUS PEOPLES' DAY

    · THANKSGIVING

    · DAY AFTER THANKSGIVING

    · CHRISTMAS EVE

    · CHRISTMAS

  • Final Sale Items

    ALL SALES ARE FINAL. FIFTH&CAIRO RESERVES THE RIGHT TO EXTEND, MODIFY, OR DISCONTINUE MARKDOWNS AT ANY TIME WITHOUT NOTICE.

    IF FITH&CAIRO MARKS DOWN THE PRICE OF AN ITEM YOU HAVE ALREADY PURCHASED, WE WILL ADJUST THE SALE PRICE AT YOUR REQUEST WITHIN 7 DAYS OF YOUR DELIVERY DATE.

    FOR ANY OTHER INQUIRIES YOU CAN CONTACT US AT FIFTH&CAIRO@GMAIL.COM AND WE WILL GIVE YOU A REPLY AS SOON AS POSSIBLE !